FAQ
Who is actually doing the production?
The production is handled by our internal crew of professionals, carefully selected from a trusted database of talented crew members that we scout and vet to meet our high standards.
Will someone actually show up?
Yes, absolutely. Our crew is chosen from our thoroughly vetted database, and will be there to ensure everything goes according to plan and meets our quality standards.
Do I need to be there?
Your presence isn’t required unless you prefer to be involved. Our crew will manage everything on-site to ensure the production runs smoothly.
What happens if I want to do more work?
If you’d like to do more work, we can easily adjust the scope of the project. Just let us know your needs, and we’ll coordinate with our crew to accommodate any additional production.
How do I contact my crew member directly?
If you need to contact a crew member directly, just reach out to us via phone or email, and we’ll connect you with the right person to ensure smooth communication throughout the project.
Who is my point of contact?
Your main point of contact will be a dedicated member of our team who will oversee your project from start to finish. We'll make sure you have their details for any questions or updates along the way.
How do I get the final delivery of my project?
Once your project is complete, we’ll send the final delivery through a secure online link for easy download. If you prefer a different method, just let us know, and we’ll accommodate your needs where applicable.
When do I need to pay?
Payment details will be outlined in your contract. Typically, a partial down payment is required, and then payments are due upon completion of the project or according to the agreed-upon schedule. We'll ensure you're informed of the timeline and process so everything is clear.
What equipment do you use?
We use top-of-the-line equipment for every project, including high-quality cameras, lighting, sound gear, and other production tools. We tailor the equipment selection based on the specific needs of your project to ensure the best results.
What format will my footage be delivered in?
Your footage will be delivered in the format that best suits your needs, whether that’s high-definition files (like .MOV or .MP4) or any other format you require. Just let us know your preferred format, and we’ll make sure to deliver accordingly.
Will my stuff be backed up? If so, where?
Yes, your footage and materials will be backed up. We store everything securely in both cloud storage and physical backups to ensure your project is safe. If you need additional copies or specific backup details, feel free to let us know.
What if I have an issue with the footage?
If you have any issues with the footage, just reach out to us, and we’ll address it promptly. Our team will work with you to resolve any concerns, whether it’s a technical issue, a revision request, or anything else related to your project.